Terms of Service

Last Updated: 8/11/2025

These "Terms of Service" outline the legal agreement between you and Spiin Labs Inc. (the "Operator") regarding your use of our website located at spiin.gg (the "Platform"). These terms form a legally binding contract governing your relationship with us concerning the services offered through the Platform (the "Services").

The Services include a wide range of content and materials ("Materials") such as text, images, and software available on the Platform, as well as any content you post or share ("Content").

The Services also facilitate the deposit of credits ("Credits") used to acquire virtual items ("Virtual Items") which may be redeemable for their physical item counterpart (“Physical Items”) and/or access certain features ("Features"). The Virtual Items may have the potential for in-platform use or other functionalities as described within the Services. It is understood that the value or utility of the Virtual Items and/or Features acquired will be consistent with the price paid.

By visiting, accessing, or using any part of the Platform, you affirm that:

(a) you are at least 18 years old and have reached the age of majority in your jurisdiction;

(b) you have the legal capacity to agree to these Terms of Service;

(c) you are using the Services voluntarily and without coercion, solely for your personal use;

(d) you will provide accurate and complete information and will update it as needed; and

(e) you understand and agree that you are solely responsible for reporting and paying any applicable taxes resulting from your use of the Services.

Your use of any part of the Platform signifies your agreement to these Terms of Service and our other policies in their entirety without reservation. The Operator may unilaterally change any part of these Terms of Service as necessary. All changes will be effective immediately upon posting. The revised version will supersede all prior versions upon posting, unless explicitly stated otherwise. Any modifications to these Terms of Service will be reflected in the "Last Updated" date at the beginning of these Terms. You agree to regularly check this page and use the "Refresh" function on your web browser. If the "Last Updated" date has not changed since your last visit, no modifications have been made. If the "Last Updated" date has changed, you must review the revised Terms of Service. You are advised that your continued use of the Platform after any updates to the Terms of Service requires your unequivocal consent and agreement to the revised Terms. Failure to comply with this directive will result in the immediate cessation of your use of the Platform. If you fail to diligently examine these Terms of Service for modifications, you will be fully responsible for this omission. Furthermore, you acknowledge that such failure will be considered a deliberate waiver of your right to review the revised terms. It is asserted that the Operator will not be liable for any consequences arising from your alleged failure to exercise due diligence in safeguarding your legal entitlements.

Registration

Registration involves officially recording all individuals eligible to apply for a single account on the Platform, provided they meet the criteria outlined in this document and agree to these Terms of Service. If you register for multiple accounts on the Platform, we reserve the right to terminate any or all of said accounts. Consequently, you will forfeit all rights, including any associated interests, pertaining to such accounts, as well as any Virtual Items/Features acquired on any of the aforementioned accounts. If you fail to provide the required information, or if it is reasonably determined that you have provided false information, or if you decline to agree to these Terms of Service, we reserve the right to terminate your account. The acceptance of registration is at our sole discretion.

Verification of Age and Identity

We reserve the right to request proof of age or identity at any time for any justifiable reason, which may include requiring you to provide a copy of your government-issued photo identification or tax identification document. Please be aware that age verification may be necessary before you can use certain functionalities of the Services. If you fail to provide the requested documentation in a timely manner, we have the right to deny or limit your access to the Platform or any part of the Services. This may include withholding any funds in your account balance, refusing redemptions, exchanges, and other transactions involving Virtual Items/Features, as well as refusing account closures. While we may need to request additional information to verify your identity and the information you provide, it is important for you to understand and agree that we do not endorse or sanction any user or any Materials posted by our users.

Account Sharing

You must not use, attempt to access, or request login credentials for any third-party account at any time. Under no circumstances should you allow any external party to access or use your account, nor should you disclose your login credentials to any third party. We assert that we will not be liable for any loss we incur due to the actions of any third party who uses your password or gains access to your account, whether with or without your knowledge. You will be legally responsible for any financial damages suffered by our organization or any affiliated third party directly resulting from the unauthorized disclosure of your account credentials.

Termination by You

You have the right to terminate your account at your discretion and without limitation by contacting us at [e-mail]. You must not assign, transfer, sell, or share your account on the Platform. If you do so, both you and the unauthorized individual will be jointly and severally liable for any fees that may become payable.

Termination by Us

We retain the authority, at our sole discretion, to suspend or terminate your account or any licenses granted herein, without limitation as to the grounds or rationale, at any time. We may choose to terminate your account at any point in time. However, you understand and acknowledge that in the event of such termination, whether with or without cause, any outstanding financial obligations will remain due and payable. We assert that we will not be responsible for the preservation of terminated account information, which may be permanently deleted at our sole discretion.

Materials

You acknowledge and understand that our sole offering to you is the provision of access to the Platform and the utilization of the Services as we periodically provide them. You are responsible for obtaining your own internet access, hardware, and software, and you are solely responsible for all expenses related to accessing the Platform or using the Services. All individuals are granted the right to access specific public areas of the Platform and use the provided Services and Materials therein without any fees or charges. We grant all users a limited, non-exclusive, non-transferable personal license to access and use only those Materials provided within the complimentary sections of the Platform, strictly for private, non-commercial purposes, and on a single computer or mobile device. You acknowledge that the Materials used on the platform are purely for representational purposes; redeemed Physical Items may not exactly match the image on the platform. You also acknowledge that illustrations on our wheel product also may not be true to scale and representative of the correct winning odds.

Cryptocurrency

We may, at our discretion, offer you the option to pay for the Services using one or more digital currencies, including but not limited to Bitcoin, Ethereum, and Tron, and to withdraw such digital currency from the Platform. The acceptance of such payment or withdrawal method is subject to our sole discretion and may be for a limited period. All cryptocurrency payments or withdrawals are inherently irreversible. The decision to provide refunds for cryptocurrency payments rests solely with us. If we choose to issue a refund, we may elect to transfer cryptocurrency or provide an equivalent value, as we determine. Please note that additional administrative fees may apply to cryptocurrency transactions. By paying for Services or making withdrawals using cryptocurrency, you acknowledge and accept that the value of cryptocurrencies is highly volatile and involves a significant risk of financial loss. By entering into this agreement, you acknowledge and accept the potential risks associated with cryptocurrency volatility, which can be influenced by external factors beyond our control. These factors include, but are not limited to, changes in public interest in cryptocurrencies, potential regulatory actions, as well as risks related to hardware, software, or internet connection issues, malicious software, unauthorized access, or other communication failures, disruptions, errors, distortions, and delays. We assert that we do not represent, assure, or warrant the accuracy or impartiality of any cryptocurrency valuation. You are solely responsible for conducting your own independent assessment and inquiries regarding the valuation of any transaction conducted on the Services.

Redeeming Items

PLEASE NOTE: Currently, we are only arranging for delivery of Physical Items to persons in United States of America (except for those states where Spiin.gg is not offered). Residents of other countries may have alternative options as described herein. If you choose to physically receive the aforementioned Physical Items obtained through the Services, we may request specific details for selection and transportation, such as delivery address, email address, or size specifications. If you fail to provide us with complete and accurate information within 7 days of our initial communication request, we reserve the right to terminate the redemption process and provide a reimbursement via credits, or alternatively, charge an additional reasonable fee to cover any extra efforts required. We are not responsible for any failure or delay in supplying the aforementioned Physical Items or any part thereof if it is due to your failure to provide complete and accurate information.

Delivery and Fees

The applicable delivery costs (excluding any customs duties, import taxes, or related fees, if applicable) will be presented to you as previously indicated. You acknowledge and agree that you are fully responsible for all costs associated with the transportation and importation of the aforementioned Physical Items. In some cases, our third-party service providers may inform us whether you have paid the necessary importation fees. In other cases, your local postal service may attempt to impose importation fees on you. We explicitly disclaim any responsibility for any importation fees, regardless of whether our third-party service providers have notified us of your payment. To potentially avoid importation fees, you should contact our support department before redeeming the Physical Items to determine the dispatch location. Upon completion of the payment of any applicable delivery and importation fees, and the provision of all required information, we will undertake to deliver the aforementioned Physical Items to you promptly, subject to any unforeseen circumstances or events beyond our control that may cause a delay. The average delivery time ranges from a minimum of (3) days to a maximum of (90) days.

Acquisition of Items

We acknowledge and undertake to make our best efforts to procure, to the best of our ability, any and all Physical Items that have been duly redeemed by a user within the bounds of the value of the item. The specifications of the procured item may vary, such as but not limited to year, condition, and supplemental materials, but we vow to maintain your best interest during this process. If any Physical Item, for any reason, cannot be obtained, we reserve the right to terminate the redemption process and, at our sole discretion, provide either: (a) a reimbursement in the form of platform balance credit equivalent to the value of the Physical Item as determined by us, or (b) a refund of the initial spin price associated with acquiring the Virtual Item redeemable for the Physical Item, issued as platform balance credits or, at our discretion, an equivalent value. You acknowledge and agree that such credit or refund represents the full extent of our liability in such cases, and we will not be responsible for any additional claims, losses, or damages arising from our inability to source the Physical Item. Please be aware that certain Physical Items may be challenging to acquire due to their inherent scarcity, uniqueness, and/or the difficulty in procurement as experienced by our team.

Delays

If the supply of the aforementioned Physical Items is subject to unforeseen delays caused by circumstances beyond our control, we will promptly notify you and take necessary steps to minimize the impact of the delay. In such cases, we will not be held responsible for any resulting delays. However, if there is a significant possibility of substantial delays, we kindly request that you contact us to terminate the redemption process and receive a reimbursement for any Physical Items that you have duly redeemed but have not yet received.

Failure to Accept Delivery

If you, the recipient, are not present at the designated delivery location upon arrival of the Physical Items, you acknowledge and agree that you may receive a written notice with instructions on how to arrange for redelivery or collection of the Physical Items from a nearby storage facility. If you fail to arrange for redelivery or collection from the designated local depot, we may consider providing you with a refund or reimbursement.

Items Lost in Delivery

If you believe your Physical Items have been lost during delivery, please contact us via email at [e-mail]. We may require proof of non-shipment, and a refund will not be granted if you cannot provide such proof.

Damaged or Faulty Items

If you receive Physical Items that are damaged or faulty, please contact us via email at [e-mail]. You may be required to return the Physical Items before being eligible for a refund, provided that we will be responsible for the return shipping costs for damaged or defective Physical Items. If the Physical Items are not received or are found to be undamaged and not faulty, no refund will be issued to you.

Refusing Redemption

In certain circumstances, such as when a Physical Item is unavailable or there has been an error in the description of the price or the Physical Items, we may be unable to accept your order and may exercise our right to decline redemption. In the event of any of the following circumstances, we reserve the right to provide you with credit equivalent to 90% of the value of the Physical Items: if there has been a modification to the Physical Items; if we have notified you of an error in the description or price of the Physical Items; if there is a significant risk of substantial delay in the supply of the Physical Items due to external factors beyond our control; if we temporarily suspend the supply of the Physical Items for technical reasons or due to changes in relevant laws and regulatory requirements; or if you have a legal right to terminate the contract due to our actions. In such cases, you must promptly return any Physical Items that have already been delivered to you, and we, as the responsible party, will bear the delivery cost for the return of said Physical Items. You may also refuse redemption yourself and request to receive 90% of the value of the Physical Items in the form of platform balance credits.

Request for Reimbursement of Physical Items

Under no circumstances is a reimbursement plausible once a Physical Item has been redeemed, the details shared with you as the user, and the item delivered and received.

System or Algorithm Issues

In the event of any technical issues, errors, or malfunctions in the Platform’s systems or algorithms that affect the functionality of the Services, including but not limited to spins, bets, or the acquisition of Virtual Items or Features, we reserve the right, at our sole discretion, to issue a refund to the affected user. Such refund will be limited to the amount of the specific spin, bet, or transaction directly impacted by the issue, and will be provided in the form of platform balance credits or, at our discretion, an equivalent value. You acknowledge and agree that this refund represents the full extent of our liability for such issues, and we will not be responsible for any additional claims, losses, or damages arising from such system or algorithm issues. We may investigate any reported issues and take appropriate action, including but not limited to suspending or terminating affected transactions, to ensure the integrity of the Platform.

Refunds for Unused Balance

Under no circumstances will monetary reimbursements be granted for any unused balance. Users are required to use their entire Credit balance to utilize the services and features on the platform.

Bonuses

We reserve the right to incentivize users via bonuses, and reserve the right to start and stop these bonuses as we see fit. Deposit bonuses may have a maximum match amount "Max Match Amount". The user must wager at least 1x the amount of their deposit or Max Match Amount, which ever is the lesser of the two. Deposit bonuses will be credited to the user balance once that criteria is met. The deposit bonus awarded needs to be wagered at least 5x before any withdrawals or redemptions are considered. First deposit bonus incentive starts August 6, 2025 12:00AM EST.

Prohibited Uses

You must use the Platform, its Services, and the Materials only as permitted in these Terms of Service. Any other use without our prior written consent is prohibited. Specifically, you may not:

• Use the Services for any unlawful purpose, including violating laws, regulations, or treaties.

• Disobey court orders.

• Create unauthorized links to the Platform.

• Post harmful, offensive, or inappropriate content.

• Engage in disruptive behavior, such as spamming or harassment.

• Impersonate others, access their accounts without permission, or commit fraud.

• Manipulate the Platform, cheat, hack, scam, exploit, or interfere with its features.

• Interfere with the Platform's operations, security, or restrictions, or distribute malicious software.

• Attempt to reverse engineer or decompile the Platform's source code, except as legally permitted.

• Use automated processes to access the Platform, except as specifically allowed.

• Create unauthorized derivative works from the Services.

• Commercially exploit the Services or Materials without authorization.

• Overload the Platform's infrastructure. Violation of these prohibitions will be considered a breach of these Terms of Service, and we may take appropriate action, including account termination and legal remedies.

Law Enforcement

We will comply with any requests or directives from law enforcement agencies or courts regarding the disclosure of the identity or location of any user found to be in violation of these Terms of Service. Such cooperation will be carried out in accordance with our privacy policies, subpoena compliance policies, and all applicable laws and regulations. If your activities result in the issuance of a subpoena, discovery request, production order, or court order against us, and this requires us to expend funds, incur court-related expenses, or pay legal fees to comply with the order, you agree to promptly reimburse us for any such expenses, costs, or legal fees upon our request.

Limitation of Liability

You agree that we are not liable for user-generated materials or the offensive/illegal conduct of others. You are solely responsible for any harm or damage resulting from these issues, and you release us, including our parent company, agents, employees, officers, directors, shareholders, attorneys, and affiliates, from all claims related to your use of the Platform. This includes, but is not limited to, claims regarding: negligence, gross negligence, reckless conduct, emotional distress, interference with business relationships, defamation, privacy, publicity, intellectual property infringement, misrepresentation, and any financial loss not due to our fault. We are also not liable for missed meetings, unmet expectations, false identities, fraud, invasion of privacy, release of personal information, failed transactions, Platform unavailability, technical failures, or any claim based on vicarious liability for torts committed by individuals met on or through the Platform, including fraud, theft, assault, battery, stalking, harassment, cyber-bullying, cheating, perjury, or any other civil or criminal activity. This list is illustrative and not exhaustive. This release should be interpreted broadly in our favor. It is a complete release of all claims, and you acknowledge that it involves relinquishing significant rights. We disclaim all liability for: losses or damages resulting from the Materials, including errors, inaccuracies, or offensive/illegal content; personal injury or property damage from your use of the Platform; unauthorized access to your account, transmissions, data, or Content; Platform interruptions or transmission delays; software viruses or malware from third parties; Platform incompatibility with your services, hardware, or software; and claims arising from your identification based on your provided content.